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Free Wi-fi in York

Free Wi-Fi in York

For a number of years, City of York Council has been undertaking extensive public Wi-Fi implementation on its own behalf, and has been working to ensure a holistic approach to the provision of public Wi-Fi within council-owned buildings in York. Using its own funding, York has public Wi-Fi in its libraries, sports centres and council offices.

City Centre Wi-Fi

In York City Centre, we have established a wireless concession in York called CityConnectWiFi. The council receives a fee for the assets used and the contract includes a profit share arrangement. It is expected that any income will be reinvested to improve York's standing as a digital city.

CityConnectWiFi is a free Wi-Fi solution designed and managed by Pinacl Solutions. Phase 1 of 3 has been rolled out across York city centre and at all six Park & Ride terminals. The Wi-Fi service is available 24/7, 365 days a year and is completely free to use. For more information see the Pinacl Solutions website. 

The council does not receive any user information from the service but does have access to footfall information to assist in city planning.

Tweet us at @YorkDigitalCity using the hashtag #CityConnectWifi to let us know what you think about it!

Public Wi-Fi

As part of the Super Connected City programme, the Department for Culture, Media and Sport (DCMS) invited cities to bid for grant funds to install public Wi-Fi in 1000 buildings by end of March 2015.

The council subsequently bid for £230,000 which was accepted by DCMS in November 2014. The following has been / is being delivered:

Sheltered Housing Schemes

There are 11 buildings spread across York occupied by supported people in the age group 50-90. The buildings had no form of internet Wi-Fi access for the public spaces in which their residents convene to take part in activities and events, and to which the public are welcome.

The aim in installing Wi-Fi is to provide faster connectivity and access points in the communal meeting areas in each building. The council, as landlord, will provide devices from its own budget for residents to use. This will enable the buildings to offer basic IT skills and support users with access to online services.

The sites where Wi-Fi is currently operational are:

  • Alex Lyon
  • Delwood
  • Honeysuckle House
  • Lincoln Court
  • Gale Farm Court
  • Glen Lodge
  • Marjorie Waite Court
  • Lovel House
  • City Mills
  • The Glebe Manor
  • Barstow House.

Community Hubs

One of the council's five priorities is 'Building Strong Communities’, with an emphasis on helping communities to become more independent and involving them more in making decisions about the services they need.  

To help facilitate this, the council wants to support an infrastructure that will encourage every community to come together through a network of hubs.

It is envisaged that physical hubs are built around the following principles:

  • A flexible and welcoming space where everyone can come together for a wide range of activities and events;
  • Improved access to information and advice based on exploiting enhanced digital connectivity This will be coordinated to cut down on referrals between different agencies;
  • Opportunities and resources to support residents to get involved in their community and the decisions that affect it;
  • A front door to council, community and other partners services through co-location and integration;
  • A home for new “paid for” services e.g. linked to economic growth or new jobs;
  • Designed by the community and council.

In order to provide the above, quality internet connections are vital. Not only this, but they will improve the sustainability and life of the hubs. The following buildings are those in council ownership where we have improved internet connectivity and provided public Wi-Fi. Unfortunately, community spaces, where the council does not own the building, could not be included in the grant funding due to State Aid rules.

The sites where Wi-Fi is currently operational are:

  • Burton Stone Community Centre
  • 29 Castlegate
  • Sycamore House Clarence Street
  • Moor Lane Youth Centre
  • Tang Hall Community Centre
  • 68 Youth Centre
  • Bell Farm Community Centre
  • Clementhorpe Community Centre
  • Clements Hall
  • Foxwood Community Centre
  • Melbourne Centre
  • Oaken Grove Community Centre
  • Priory Street Community Centre
  • Sanderson Court Community House
  • Poppleton Road Memorial Hall

York Art Gallery

York Art Gallery is completing a major restoration to increase its public space by 60%, and to ensure it can properly exhibit the National Centre of Ceramic Art (CoCA). This will allow the showcasing of much more of the world-class collection of more than 5,000 works that span from the early twentieth century right up to the present day.

The bid was submitted to increase the planned provision of public Wi-Fi in the building to support and enhance the visitor experience in the gallery.

The DCMS grant of £25,000 has been administered by the council. The York Museum Trust are responsible for the works.


The Guildhall dates from the 15th Century and has been in continuous public use since then. The objective for this building is to equip it to offer modern facilities and usages in such a historic building. The project will act as proving ground for equipping such buildings for the future.


Contact Details

Lindsay Wilkinson - Digital City Executive

Contact Number - 07879 415784

Contact Email - [email protected]


Ben Atkin - Digital City Officer

Contact Number - 01904 552999

Contact Email - [email protected]


UFO Careline Team

Contact Number - 0800 2300 272




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Email: [email protected]

Phone: 01904 552999